Shipping policy

CUT-OFF TIME:

  • ANYMEAT delivery procedure (fulfilment) is fully automated and when you place an order it will be automatically sent to our fulfilment centre within minutes. Our fulfilment centre will prepare all orders received by noon time (12pm) on the same day for dispatch on the next day. Orders received after noon time (12pm) will be prepared on the next following day and will be dispatched on the second day after the order date. Orders received between 12 pm on Wednesdays to 12 pm on Mondays (Weekend Window), will be prepared on Monday for dispatch on Tuesday (Due to the chilled status of the shipment).

MINIMUM ORDER AND DELIVERY FEE

  • All orders are subject to a minimum order of AU$25; orders under that amount will not be able to be placed nor will we process them.
  • For all orders over $75, delivery is complimentary (Free Delivery Threshold). For all orders under the Free Delivery Threshold, delivery will incur a delivery fee that you will be able to see at check-out, which may vary depending on your location and any special or specific delivery policies set by our contracted carriers.

PROOF OF DELIVERY

  • All orders are dispatched under the condition “Leave in a safe place if not home” and we do not have “Signature on Delivery” policy in place. The reason is our products are sold chilled, they are perishable and shipped in temperature-controlled pouches and can’t be taken back to our depot for redelivery. All Our carriers provide POD (Proof of Delivery) which can be shared in case the order is claimed as not received.

OTHER DELIVERY TERMS AND CONDITIONS

  • We cannot guarantee delivery within any specific timeframe, and we are not liable for any delay in dispatch or delivery.
  • We reserve the right to refuse or reject any order you place with us, for any reason, including where we suspect that an order is fraudulent. If we refuse or reject an order you place with us, you may contact us and we may, in our sole discretion, provide you with further information and/or re-process your order. Prior to re-processing an order (done only in our discretion), we reserve the right to request further information from you, including a government issued ID (for example, a driver’s licence) for the purposes of verifying your identity and order details and matching it against those in our system.
  • Risk in your order and the Products passes to you on delivery (as recorded by our delivery partners). Where your order is not received, missing in transit, and/or are not correct, you must notify us immediately and we will provide you with reasonable assistance as may be necessary.
  • We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors